No. While we appreciate your willingness to help, it is important that you do not try to fix the issue. Instead, immediately call the IT Service Desk at 1-888-457-4872 Help Desk and report the incident.

No. Because your personal device is not directly connected to your work at Kaiser Permanente, we cannot assist you. Please keep in mind that you are not allowed to connect personal devices to the KP network because it puts us at risk.

No, but please do contact your building security team immediately. The Cyber Security Incident Response team focuses only on cyber security threats.